Statement About Huawei shop and Privacy
The Huawei website is a platform operated by Huawei Device(Hong Kong)Co.,Limited (hereinafter referred to as "we" or"Huawei") that provides you with user login, product browsing, online reservation, online purchase, advertisement, user comment, user inquiry, distribution services, as well as product information, usage tips, and EMUI resources for Huawei.Huawei Device(Hong Kong)Co.,Limited is a company duly incorporated and existing under the laws of Hong Kong , with its registered office located at Room 04,9th Floor,Tower 6,The Gateway,No.9 Canton Road,Tsim ShaTsui,Kowloon,Hong Kong,China.
We understand the importance of your privacy, and pledge to take all appropriate security measures to protect it in accordance with the industry’s well-established safety standards.
The Huawei website is not intended for use by children under the age of 21. If you are aged under 21, you need your guardian to agree to your use of the Huawei website and agree to relevant terms thereof.
1. What Data do We Collect About You
-We shall only collect and use your personal information for the purposes described in this Statement. Personal data means any information that enables Huawei to identify you as a user.
-We will collect and process the following data:
-Device information, including device identifier, and device model.
-Network information, including IP address.
-Account information, including your email address, phone number, user name, profile picture and HUAWEI ID, we got them from Huawei ID provided by Aspiegel Limited.
-Order information, including your email, postal code, phone number, shipping address, billing address, user name, delivery tracking number, order number, payment serial number.
-Operation records, including your browsing records, click records.
-Customer service information, including the username, phone number and email address you entered, and the email content, recordings, and chat records.
-Other relevant information that you have submitted to us, including comments, questions and feedback, as well as your forum posts, comments, likes, shares, and votes.
2.How Do We Use Your Data
To provide you with the services you have subscribed to and fulfill contractual obligations, we will use and process your personal data. Your personal data will be processed to implement core functionalities for services such as user login, product browsing, online reservation, online purchase, advertisement, user comment, user inquiry, distribution service, as well as to provide you with product information, usage tips, and EMUI resources for Huawei.
When you use Huawei, you can log in to Huawei using your Huawei account. After your login, we need to collect your account information, including your HUAWEI ID, phone number and email address. Some products do not require login to buy, you need to provide your phone number and email to verify.
If you only need to use basic services such as browsing, searching, etc., you do not need to log in and provide the above information.
We collect your account information and use it to provide you with membership services. We will calculate the membership level based on your purchase amount.
If you provide additional user name and profile picture, it will help us to provide you with better service and experience. If you do not provide this information, it will not affect the main features of using the service.
When you browse Huawei, we collect your network information and operation records, including IP address, browsing records, and click records. The purpose of collecting this information is to improve the platform function and provide users with better experience and service. The purpose of collecting IP addresses is for traffic statistics and to prevent/block malicious attacks.
When you make reservation at Huawei, we need to collect your email address. The purpose of collecting such information is to notify you when the goods you have booked arrive.
- Online purchase:
When you purchase product at Huawei, in order to fulfill the order, we need you to fill in the following information: shipping address, billing address, name, phone number, postal code, email. At the same time, in order to facilitate the management of goods out of the warehouse and provide after-sales service, we need to record your equipment identifier when the goods are shipped out. Huawei will generate the order number, shipment number and send them back to China for internal reconciliation, no other personal data will be sent.
- Lottery and coupons
When you participate in the lottery and receive special coupons, you may be required to fill out and agree to our collection of your name, phone number, and shipping address.
-Comment and inquiry
When you leave your comment and inquiry in Huawei, we need your account information, including: HUAWEI ID, user name, profile picture, message information, and comment content. When we display the above information in public, we will anonymize the user name by default.
We will also use your personal data with your consent for the following purposes:
- Marketing: We may use third-party tools to send you commercial and promotional offers you may be interested in through your email address. However, by unsubscribing from advertisements through the unsubscription link in the email, or by referring to the Guidelines on Unsubscription in Section 5 "What are Your Rights and Options", you reserve the right to withdraw your consent to the aforementioned processing.
Huawei will process your order information for the purposes of after-sales, tax, and financial-related services in accordance with the applicable laws and regulations. As part of the order fulfillment services, we will obtain your delivery tracking number from the third-party Logistics service provider, so that you can track the shipping status of your purchase.
3.How Long do We Store Your Data
We retain your personal data for no longer than is necessary for the purposes defined in this Statement. Once the retention period expires, we will delete or anonymize your personal data, unless otherwise required by laws and regulations.
As part of the Huawei website services, the specific retention time of your personal data is as follows:
If you deactivate your account, we will delete your corresponding personal information, including device information, network information, account information, operation records, and so on. Your order information is used for the purposes of after-sales, tax, and financial-related services, and will be retained for 7 years. If you deactivate an account or voluntarily delete an order during the data retention period, Huawei reserves the right to retain the transaction records in the background until the end of the retention period. We will delete your customer service information within 24 months after the service is completed.
In addition, if we discontinue our products or services, we will notify you in the form of a push notification, announcement, etc., and delete your personal information or anonymize it within a reasonable period of time.
4.Do We Share Your Data
4.1Disclosure to Third Parties
When you use the customer service hotline, chat tool, or customer service email address provided by the Huawei website, the customer service provider will collect and process your following data on behalf of us in accordance with our agreement: Username, email address, phone number, chat records, recordings, and email content.
If you do not provide such information, customer service personnel will not be able to receive your online inquiries, nor provide you with online consulting services.
Subscribed advertisement services
In order to send you commercial advertisement that you have subscribed to, the email service provider will process your following data on behalf of us in accordance with our agreement: email address.
When you pay for purchases on the Huawei website, your order number, payment serial number will be provided to the third-party Payment service provider for the purposes of payment process and risk control to ensure the security of your payments and prevents theft, fraud, and other security hazards.
If you do not provide such information, you will not be able to complete the online payment.
After your purchase is complete, your shipping address, billing address, phone number, email address, postal code, and user name will be provided to Axiom for the invoicing, shipping, and delivery of your merchandise. Axiom will share this data with the appropriate postal service or parcel delivery service.
If you do not provide such information, you will not be able to complete the order.
To better analyze user data, the Huawei website may utilize Google Analytics, a web analytic service offered by Google Inc., headquartered at 1600 Amphitheatre Parkway Mountain View, CA 94043, USA.
By processing your visit data (cookies) generated from Huawei, Google Analytics can determine whether you are a new or returning user and store the information to Google servers in the USA.
You can also prevent Google Analytics from accessing your visit data by modifying the settings in your web browser. However, this may disable certain features on the website. To prevent Google Analytics from accessing your visit data, use the following links to download and install the plug-in for your web browser: http://tools.google.com/dlpage/gaoptout
If you activate IP anonymization on the website, Google will truncate your IP address within member states of the European Union or other parties to the Agreement on the European Economic Area. Only in exceptional cases will your full IP address be sent to and truncated by Google servers in the USA. On behalf of Huawei, Google will use this information for the purpose of evaluating the use of the website, compiling reports on website activity, and providing other services relating to website activity and internet usage to the website provider. Google will not associate your IP address sent by your browser within Google Analytics with any other data held by Google.
4.2Transfer to suppliers in the the United Arab Emirates
Your personal data will be shared with Axiom Telecom LLC, operating under contract. This is how your information will be processed by Huawei in the United Arab Emirates.
4.3Disclosures related to legal requirements and business transactions
Huawei may share your data in response to a legal process or request from a competent authority based on applicable laws or in connection with a legal proceeding or process. Your data may also be disclosed as part of a merger, acquisition, sale of assets (such as service agreements) or transition of service to a Huawei group or other company.
5.Consent To International Transfer of Data
6.What are Your Rights and Options
In order for you to more easily access, correct, and delete your personal information during the course of using the Huawei website, and guarantee your right to withdraw your consent regarding personal information usage, we have added the relevant operation settings in the website, which you can refer to the following guidelines to operate after logging in to the Huawei website.
6.1Accessing your personal information
After logging in to your Huawei ID,you can click “My Account”to access your member information, order information, address information, subscription information, and forum information.
You can click the shopping cart icon in the upper right corner to access your shopping cart.
After logging in to your Huawei ID, you can click “Account” menu to access your order information, Huawei ID information, address information, subscription information, member information and forum information. You can click the shopping cart icon in the upper right corner to access your shopping cart.
6.2 Deleting your personal information
After logging in to your Huawei ID,you can click “My Account”to delete your member information, order information, address information, and subscription information. You can click the shopping cart icon in the upper right corner to delete your shopping cart information.
After logging in to your Huawei ID, you can click “Account” menu to delete your order information, Huawei ID information, address information, subscription information and member information. You can click the shopping cart icon in the upper right corner to delete your shopping cart information.
6.3 Changing your personal information
After logging in to your Huawei ID,you can click “My Account” to change your address.
After logging in to your Huawei ID, you can click “Account” menu to change your Huawei ID information and address information.
6.4 Managing your consent
If you do not want to receive the commercial advertisement we send to you, your authorization can be revoked at any time by disabling the receive notifications feature in Settings or by unsubscribing via email or message.
1. Deregistering HUAWEI ID
After logging in to your Huawei ID and enter account center, you can click “Settings > Delete account” to deregister of your Huawei ID.
Note: Once an account is deactivated, it can no longer be used or restored. In addition, you will not be able to recover any of your personal information from Huawei, Huawei services, third-party apps, or games.
7.How to Contact Us
We have a department (or data protection officer) dedicated to personal data protection. If you have any questions, comments, or suggestions on your rights as a data subject or the processing of your personal data by Huawei, please visit the contact us page.
Huawei headquarters address: Room 04,9th Floor,Tower 6,The Gateway,No.9 Canton Road,Tsim ShaTsui,Kowloon,Hong Kong,China.
If you believe your information was not processed in accordance with this privacy statement or applicable laws and regulations, you can file a complaint with your local data protection agency.
8.How Do We Update this Statement
If our method of processing personal data changes, users will be informed in advance through official web posts.
Last updated: 30th , April 2019
IMPORTANT: This privacy statement is about the privacy commitment of the Huawei website. For more information, please read the Huawei Consumer Business Privacy Statement. (Link: http://consumer.huawei.com/minisite/legal/privacy/statement.htm?country=ae&language=en-ae)