20. If you have other recommendation for us please help us by specifying it below（optional）:

1. It is easy for me to register and log in.

2. It is friendly to buy as guest without registering.

3. It is easy to find/search the product that I’m interested in?

4. The e-shop provide good navigation and I never get lost.

5. The product description provide key information and can stimulate my desire to buy

6. The purchasing process was smooth and it was easy to place an order.

7. The checkout process was fast and it was efficient to pay the order.

8. The billing and shipping information was clear and simple to understand.

9. The order status is communicated accurately and in a timely manner.

10. I can easily find Q&A or get fast(within 25s) & good support from live chat/ phone call in order go on the purchase

11. Do you satisfied with the fulfillment of your order?

12 .Have you applied for a refund or replacement?

13. If yes, how satisfied are you with our refund time?

14.Have you applied for a replacement?

15.*If yes, how satisfied are you with our replacement time?

16.Please select the below section that you think we need to improve on the website?

17.Overall, how satisfied were you with your purchase experience?

18.How likely are you to purchase again from us considering your previous experience?

19.How likely are you to recommend us to a friend?