1.How can I make payment?
Currently payment can be made via:
-FPX, Financial Process Exchange (Bank Islam, CIMB Clicks, Hong Leong Connect, Maybank2u.com, PEeBank & RHB Now)
-Credit or Debit Card
-MOLPay (Cash Payment At 7-Eleven Store)
2.What Do I Need To Make FPX Transaction?
You need to have an Internet Banking (E-Banking) account with your bank. For specific procedures, please consult your corresponding bank.
3.Does Huawei Set Any Maximum Transaction Limit?
Transaction limit are set by your corresponding bank. If you have any questions, you are advice to consult your corresponding bank.
4. Can I Make Separate Payment If The Amount Of Payment For An Order Exceeds The Payment Limit?
Payment for an order can only be made once. You are advisable to contact your corresponding bank to increase your maximum transaction limit.
5.If I Want To Cancel The Order After Payment, How Can I Get Refund?
Currently we do not support Refund policy.
6.Is The Freight Amount Displayed In An Invoice?
No, an invoice does not include the freight amount.
7. Can You Assist Me To Change The Information In The Invoice For Office Usage Or Any Others?
Sorry, invoice will only state the model, quantity and amount that you have purchased and cannot be changed.
8.Am I Entitled To The Warranty Service If I Lost My Invoice?
Don’t worry, you may provide the serial number attached on the machine to our after-sales service representative. They will be able to track in our system whether it is still within warranty period.
9.If One Order Includes Multiple Mobile Phones, Can The Invoice Be Generated Separately For Each Mobile Phone?
By default, there is only one invoice will generate for each order. We will not generate separately for each mobile phone.
10.I've Made A Bank Transfer And I Still Haven't Gotten My Confirmation Email?
You should receive your confirmation email within the same day. If you've not received the email, please call customer service at 1800-220086 from 9am to 9pm daily.
11.Who Do I Contact If I Have A Problem With My PayPal Account?
Unfortunately ,we are not in a postion to assist with paypal account problems.Please contact paypal customer services.
12. PayPal - Why Won’t My Payment Go Through?
Due to PayPal security model has prevented this payment from completing. PayPal is using complex statistical models to identify unusual or problematic transaction patterns. This is similar to the way many banks and credit card companies work
13. PayPal - I Want To Know The Specific Reasons Why It Was Stopped?
For your own security we are not given details as to why your payment did not complete. For more information, you can contact PayPal customer service +603-77237155
- From 8:00 MYT to 22:00 MYT from Monday to Friday
- From 9:00 MYT to 18:00 MYT from Saturday to Sunday