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SERVICE FLOW



SERVICE

Due to product faulty, logistic problem, or any reason caused by Huawei, customer can get exchange service by below 2 solutions. Also customer can go to Huawei ASC or CP for warranty service.

1. Online exchange service from Huawei (Recommended)

Step 1: Call hotline 1800-220086, or send an email to support.my@huawei.com for service.

Step 2: Customer service would initiate an exchange application. You are required to provide buyer information, product IMEI, fault description and filled in an exchange form.

Step 3: Huawei would collect defect unit from customer. Customer who return defect unit to Huawei warehouse by themselves would get a Huawei voucher valued RM15 for reimbursement.

Step 4: Huawei warehouse engineer will do inspection on the defect unit.

Step 5: After inspection passed, customer can received the exchange unit in 5 working days (count from the date warehouse receive returned unit).

2. Visit Huawei ASC for exchange service

Step 1: Customer visit ASC for exchange service.

Step 2: ASC inspect on the defect unit.

Step 3: After inspection passed, usually you can collect the replacement unit from ASC in 7days (depends on inventory availability).



REMARKS

1. Defect beyond exchangeable period and within 1 year from the receipt date.

All models can get repair service if product defect occur beyond exchangeable period within warranty period.

2. For product service queries:

1800-220086 – Hotline (9:00 am to 8:00 pm, from Monday to Sunday)

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