When will my order be shipped out?
If the items are in stock, generally 1–2 working days after the order has been placed. We will inform you, if any items should be temporarily out of stock or need longer to be delivered.
What is the shipping fee?
Free delivery is available for all orders over SAR100.00. The shipping fee for orders less than SAR100.00 is SAR 12 (not including VAT). The shipping fee amount is displayed on the payment page and in the order confirmation email.
Who is the delivery partner?
Can I change the shipping address for my order?
I placed a bundle order, but I didn't receive all products. What should I do?
Please contact the support team immediately to handle this for you.
What do I do if goods are damaged during transport?
If the shipment shows signs of damage on arrival, we suggest you to refuse to consign.
If you have discovered the shipping damage after receiving the package, please contact support team within 7 days from the date you’ve received the package, also we recommend you to take photos for proof.
Where can my order be delivered?
Orders can be only delivered to a valid address in Saudi region
Can I pick up my order at Huawei service center?
Unfortunately, it isn’t possible.
Do I have to pay for the return/replace shipment?
If you want to return your product within 7 days from the date of consignment, please notice that we would offer pick-up service, so returning your product to us will be free of charge.
What should I do if my goods have been damaged in transit?
we recommend if you see any sign of damaged on the shipment from outside or shipment is opened (not sealed), please do not receive it and inform us about it through the Customer Service.If you discover the damage after acceptance, please contact HUAWEI customer service within 24 hours. We also recommend that you take photos of the damage as evidence, and send to our service email.
What should I do if I received wrong package?
If you found out the package is not belong to you after acceptance, please contact HUAWEI customer service within 24 hours. We also recommend that you take photos of the package and share us your correct order number via service email. We will deliver your package to you as fast as we can.