EXCHANGE POLICY

HUAWEI-SERIES PRODUCT

Exchange accepted standards:
Product must be purchased from Huawei Arabia/ KSA / Website.
 

1.If the delivered package is in good condition and un-opened with seal:

a)The exchange can be accepted only if the period from the date of signing the POD (proof of delivery) to the date of raising the exchange request is within 14 days.
b)For further help, please contact us via Huawei Hotline 80066600 or email support.mea@huawei.com, or chat with us by clicking the chat bubble icon on the home page.

2.If the delivered package is unsealed (including DOA/DAP):

a. The exchange service is obtainable only for the product with the quality issues.
b. The exchange can be accepted only if the period from the date of signing the POD (proof of delivery) to the date of raising the exchange request is within 7 days.
c. Free exchange is only for host (Phone body). Charger, battery and accessory are excluded.
d. For such cases, please visit our Huawei Customer Service Centers in KSA:
o Dubai Location: Showroom # 2, Sky Towers, Sheikh Zayed Road. Nearest Landmark: Rose Studio nearest land marks: Financial Center metro station (at the left side) & Emirates tower metro station (at the right side) both are 200 Meter away from service center. The working time is from Saturday to Thursday from 10 AM to 7 PM and Friday is closed. Google Location: https://goo.gl/maps/c99UCSoSXWJ2

o Abu Dhabi location: Defense Road, OPP el Wehda Mall,Hazzaa Bin Zayed ST. The working time is from Saturday to Thursday from 10 AM to 7 PM and Friday is closed. Google Location: https://goo.gl/maps/FtCqhcEweXE2

Please kindly find below conditions declared for quality issue exchange scenarios only:
 
 
Mobile phone product performance defect table:
Part-Phone Body
Performance Problems-
Failure instructions functions listed
Performance no show/ wrong field/ leaking classified
Failed to turn on power, login or communicating
Ringer failure
Dial-up error
Shutdown error
Connection failure for SIM card
Button control failure
No ringer, microphone or speaker. Malfunction on volume control
Due to structural or material factors housing cracked damaged

Corresponding Exchangeable items-
Phone Body
 
 
Part-Charger
Performance Problems-
Device not functioning at all or not charging in standard performance
Corresponding Exchangeable items-
Not exchangeable, Repair service within 7 days from the date of POD.
 
 
Part-Battery
Performance Problems-
Malfunction while it’s fully charged Battery capacity is less than 80%, even though it has been fully charged.
Corresponding Exchangeable items-
Not exchangeable, Repair service within 7 days from the date of POD.
 
 
Part-Wired Headset
Performance Problems-
Malfunction
Corresponding Exchangeable items-
Not exchangeable, Repair service in within 7 days from the date of POD

PRECAUTIONS (READ CAREFULLY):

1. EXCHANGE VALIDITY PERIOD
The validity period for exchange is calculated from the day (inclusive) customer signed the proof of delivery (POD) upon receiving the Product till the date of requesting an exchange.

2. EXCHANGE CONDITIONS
All product packages which have been unsealed must be inspected by Huawei and get certified on faulty issue before proceed to exchange.

3. NOT VALID FOR EXCHANGE
(a) The product is not sold by Huawei Arabia/ KSA website, according to the serial number or IMEI.
(b) The exchange period of the product has expired.
(c) User did not follow product instructions for use, maintenance, service and cause of the damage.
(d) The product has been water exposure, humidity or extreme temperature or environmental conditions, or the exposure to the foregoing conditions of rapid change, or been corrosion, oxidation or food or liquid spills or affected by chemicals.
(e) The malfunction of product occurs due to unauthorized maintenance, misuse, crash, neglect, soaking, accident, alteration, or incorrect installation. The label, serial number, or anti-counterfeiting label is torn or altered.
(f) The exchanged items are incomplete.
(g) The warranty evidence including invoice and warranty card is unavailable, altered, or are not consistent with the purchase made.
(h) For exchange reason of logistics damages on delivery, missing parts, or wrong items, customer has signed for the product but can’t provide related proof or certificate from shipping company.
(i) Software products are not eligible for warranty service of digital products in Huawei Arabia/ KSA.

4. EXCLUSION CLAUSES
(a) Pictures on Huawei Arabia/ KSA web pages may vary slightly from the actual objects because of the light changes and display chromatic aberration. The effect presentation and diagram are synthetic and analog and are only for reference. The product appearance (including but not limited to the color) depends on the actual product.
(b) Information provided in Huawei Arabia/ KSA (including but not limited to the product specifications and functions) may be limited and incomplete due to the limited space on websites. For detailed information, see related instruction manuals.
(c) Huawei Arabia/ KSA do not handle the exchange or exchange due to problems caused by your incorrect operations or environment restrictions.
(d) Huawei Arabia/ KSA do not provide the data export service for storage devices. Before exchanging storage devices to Huawei Arabia/ KSA, you need to be sure that data is exported. Huawei Arabia/ KSA do not assume liabilities for data loss, damage, or leakage.
(e) For faults that can be rectified through software upgrades on products, send the product to Huawei Authorized After-Sales Service Outlets for software upgrades. In such cases, products do not support exchange.

Huawei reserves the right for the modification and final interpretation of this Policy within the applicable law.