1. Product must be purchased from Huawei Arabia/ KSA / website.
2. Return Accepted Standard: either before receiving the product, or within 3 days after receiving the product provided that the package is in good conditions, unopened case with seal.
3. All returns and refunds applications will be verified properly by Huawei Arabia. In case of the return has no valid reason from customer, the package will be returned back to the customer.
4. All refunds to customer's credit cards will take in average from 1-2 weeks.
5. Return Scenarios:
1) Customer applies on the website for return and refund before receiving products.
2) Customer rejects to receive the Product upon delivery from the courier company.
3) Customer calls Huawei hotline to apply for the return, and refund would be subject to satisfying the above terms and conditions.
4) Customer needs to provide proper proof of the package status to show that it is in good conditions and unopened case with seal.
For further help, please contact us via Huawei Hotline 8001220888 or email, or chat with us by clicking the chat bubble icon on the home page.