SERVICE FLOW

Due to product faulty, logistic problem, or any reason caused by Huawei, customer can get exchange/repair service by below 2 solutions. Also customer can go to Huawei Authorized Service Centre( ASC) for warranty service.

  1. ONLINE SERVICE FROM shop.huawei.com/sa-en/ (RECOMMENDED)
    • Step 1: Call hotline 8001220888, or send an email to support.mea@huawei.com for service.
    • Step 2: Customer Service would initiate an exchange/repair application. You are required to provide buyer information, product IMEI, fault description filled in an exchange form.
    • Step 3: Send defected unit to ASC, customer can go by himself
    • Step 4: Huawei ASC engineer will do inspection on the defected unit.
    • Step 5: After inspection passed, customer can receive the exchange/repair unit within five (5) working days, generally (count from the date warehouse receives returned unit and depends on inventory availability).
  2. VISIT HUAWEI ASC FOR EXCHANGE/REPAIR SERVICE
    • Step 1: Customer visit ASC for exchange/repair service.
    • Step 2: ASC inspect on the defected unit.
    • Step 3: After inspection passed, usually you can collect the replacement/repaired unit from ASC in five (5) working days, generally (count from the date warehouse receives the returned unit and depends on inventory availability).
  • REMARKS:
    1. DEFECT IN EXCHANGEABLE PERIOD.
      • Models of Huawei series can be exchanged within 7 days from receipt date which products are not being damaged by any man-made factors.
    2. DEFECT BEYOND EXCHANGEABLE PERIOD AND WITHIN WARRANTY PERIOD FROM THE RECEIPT DATE
      • All models can get repair service if product defect occur beyond exchangeable period within warranty period.
    3. FOR MORE DETAILS ON HUAWEI SERVICE, VISIT https://consumer.huawei.com/sa-en/support/ OR DOWNLOAD HUAWEI HICARE APP.
  • FOR PRODUCT SERVICE QUERIES:
    • Hotline: 8001220888 Sat-Thu 9:00-21:00 Fri 16:00-22:00