Terms of Use

  1. Scope

    • These Terms of Use (the "Terms") apply to the Huawei platform https://shop.huawei.com/sa-en (hereinafter referred to as "the Platform" or "this Platform"), which is a virtual platform created and maintained by Huawei Tech. Investment Saudi Arabia Co., Ltd, C-Center, Tahlia Road, PO Box 295320, Riyadh 11351, Kingdom of Saudi Arabia (hereinafter referred to as "Huawei"). The Platform is used for the purpose of enabling you to access the Huawei webshop (the "Webshop"), as well as enabling you to view and purchase Huawei's "Huawei" branded product line and Huawei branded accessories. Please note that products in the Webshop are not sold directly by Huawei, but by AXIOM TELECOM SAUDI COMPANY LTD., a company incorporated in Saudi Arabia having its registered office at Prince Sulthan Street RakaH, Alkhobar-31952, PO Box 4742, Kingdom of Saudi Arabia, and other companies will act as vendors on the Webshop after obtaining authorization from Huawei (hereinafter referred to as the "Seller").
    • Your use of any part of the Platform and the functionalities constitutes your acceptance of these Terms as the contract between you and the Platform (hereinafter referred to as the "Contract").
  2. Registration and Login Credentials

    • Use of certain parts of the Platform requires your prior registration of a HUAWEI ID. Once you have successfully registered a HUAWEI ID, you become a member of the Platform.
    • Minors may only register with the guidance and supervision of a parent or legal guardian. If a minor registers without notifying a parent or legal guardian, or without the supervision thereof, to the extent permitted under applicable provisions of law, Huawei assumes no responsibility for any risks and liabilities resulting therefrom.
    • During the registration process, you may be required to provide personal details such as your real name, e-mail address, etc. You warrant and represent that such personal details are accurate and complete, and that you shall contact Huawei via the Platform website https://shop.huawei.com/sa-en, call the customer service hotline on 8001220888, send an email to support.mea@huawei.com, or amend them online without undue delay, should any changes to your personal details occur.
    • If a nickname or handle chosen by you is found to contain inappropriate words, Huawei reserves the right to cancel or suspend your membership with immediate effect until you change your nickname to a more appropriate one.
    • Huawei reserves the right to determine whether to grant you membership at its sole discretion. Should you be granted membership through an automated registration process, such admission shall be considered preliminary and shall be subject to Huawei's express written confirmation.
    • You undertake to keep secret and protect your login credentials. Huawei and its affiliates shall not bear responsibility for any losses arising from or in relation to your sharing of your login credentials with third parties, including, but not limited to, family members, friends etc. In the event that you cause losses for Huawei or any third party by failing to keep your account and password secure, you shall compensate Huawei or the third party for such losses and eliminate the effects caused thereby subject to statutory liability.
    • In the event that you discover your account has been used without authorization or discover any other abnormal activities relating to your account, you must immediately change your account password and keep it safe, and notify Huawei via the Platform website at https://shop.huawei.com/sa-en, call the customer service hotline on 8001220888, or send an email to support.mea@huawei.com. Huawei does not assume any liability for illegal use of your account resulting from hacking or your negligence.
  3. Huawei's Platform Services

    • Except where agreed otherwise, Huawei provides its Platform Services free of charge. Provided you have been admitted as a member, Huawei undertakes to provide you with all Platform functionalities, such as browsing, login, consultation, purchasing, enabling you to comment on products, etc. If you only intend to access the Platform as a visitor, Huawei provides you with basic Platform functionalities, such as browsing, consultation, and placing orders.
    • Huawei makes an effort to maintain the availability of the Platform. However, Huawei may shut down or restrict the Platform to perform maintenance work, including emergency maintenance, at any time, and at Huawei's sole discretion. You may neither expect, nor rely on, the Platform being available at all times.
    • The Platform may consist of content that is provided by other users. Huawei does not edit your comments or those of others prior to their publication. Huawei makes no representations for the accuracy, validity, completeness, up-to-date-ness, or fitness for a particular use of the Platform's content.
    • Huawei may modify, block, or delete functionalities of the Platform temporarily or permanently after notifying you in advance of the expected changes in accordance with section 9.3.
    • Where you have reason to believe that content on the Platform violates applicable laws or is otherwise inappropriate, please use the provided Platform functionality to report such content or send an e-mail to support.mea@huawei.com.
  4. Use of the Webshop

    • As part of the Platform, Huawei offers access to the Webshop, which enables you to purchase Huawei products, Huawei branded accessories and Huawei related products.
    • Huawei bears no responsibility for the offerings of Sellers in the Webshop, and assumes no warranty or liability for the products offered or sold in the Webshop. The contract for sale with regard to any items offered in the Webshop will be between you and the Seller. Huawei is not a part of that contract for sale, nor does it act as the Seller's representative. Should you encounter any issues with regard to an offering in the Webshop, particular products, or warranty issues, please contact the Seller directly.
    • Huawei will provide you with a history of all orders and purchases made in the Webshop, and store the respective data for your convenience. You may obtain information on the status of your orders, to the extent that Huawei possesses and displays such information, within your member account.
  5. Your Obligations

    • You undertake to abide, at all times, by the Terms and all applicable laws.
    • You are responsible for maintaining, at your own expense, an adequate internet connection which is a requirement to use the Platform.
    • You undertake not to post any material that is considered inappropriate. In particular, none of your posts may contain any of the following:
      1. Profanity, abuse, or inappropriate comments.
      2. Language that offends God, Islam, or any other religious beliefs
      3. Pornography
      4. Reproduction or endorsement of violence, racism, or discrimination
      5. Any violation of any applicable laws and regulations in general and in particular relating to the rights of others (e. g. trademarks, copyright, unfair competition laws, anti-cybercrime law and all other related laws.)
      6. Advertisement for non-Huawei products
    • Huawei may at any time, subject to Huawei's sole discretion, block, delete or modify any comments that are in violation of your above obligations, block or delete your membership, and/or cancel the Contract entirely after notifying you thereof.
    • You undertake to indemnify Huawei for any losses and detriments (including appropriate attorney's fees) Huawei may suffer due to your violation of your above obligations.
  6. Rights of Use

    • You hereby grant Huawei a non-exclusive, worldwide, and permanent right to use your posts in any way that is necessary or useful to display your posts on the Platform or any other of Huawei's publications, including, but not limited to, other websites, advertising materials, videos, pictures etc.
    • Mandatory copyright law provisions remain unaffected.
  7. Huawei's Liability

    • Subject to the following provisions, Huawei's statutory liability for damages shall be limited as follows:
      1. The aforementioned limitation of liability shall not apply to any mandatory statutory liability, liability for assuming a specific guarantee, or liability for damages caused by willful misconduct or gross negligence, or any kind of willfully or negligently caused personal injuries.
      2. To the extent Huawei's liability is limited or excluded, the same shall apply in respect to any personal liability of Huawei's legal representatives, employees, and agents.
      3. Huawei shall not be liable for any indirect or consequential damages (including, without limitation, loss of revenues, loss of goodwill, loss of data, or loss of profits).
    • The aforementioned limitation of liability shall not apply to any mandatory statutory liability, liability for assuming a specific guarantee, or liability for damages caused by willful misconduct or gross negligence, or any kind of willfully or negligently caused personal injuries.
    • To the extent Huawei's liability is limited or excluded, the same shall apply in respect to any personal liability of Huawei's legal representatives, employees, and agents.
  8. Term and Termination

    1. The Contract is concluded for an indefinite period of time, as long as your account is active..
    2. Both parties may terminate the Contract with a week's notice.
    3. Both parties' right to terminate for cause (e. g. pursuant to sec. 5.4) shall remain unaffected. Huawei shall in particular be entitled to a termination for cause if the Platform is no longer provided by Huawei.
    4. Huawei reserves the right to suspend your account in the event the account remains unused for any period of twelve (12) consecutive months after warning you thereof.
  9. Miscellaneous

    • This agreement and the parties' relations with regard to the use of the Platform shall be exclusively governed by Saudi Arabian law, excluding the rules on the international sales of goods (CISG) as long as they do not contradict with the KSA laws.
    • No oral agreements have been entered into.
    • Individual changes or amendments to these Terms must be made in writing (e-mail is not sufficient in this respect). The same applies to any modifications of this requirement. However, Huawei may, from time to time, issue new versions of these Terms. A new version becomes valid and shall replace the previous version provided that you do not object to it within three (3) months of Huawei providing it to you. Huawei's notification shall contain an express instruction that the user's failure to object to the new version in time shall be deemed as his/her agreement to it becoming legally binding. Should you object to the new version, the Contract shall automatically terminate with immediate effect, and you must immediately refrain from further use of the Platform.
    • As a consumer, you are entitled to raise consumer disputes against service providers in order to protect your legitimate rights